Customer Care Specialist
Join over 1k people and receive free job offers in your inbox
Job Summary
The Customer Care Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Comparable Positions
Digital Marketing Specialist
Minimum Education Level
Bachelor’s degree in Business Administration or a relevant field or a diploma degree in Business Administration or relevant field is preferable.
Minimum Experience Level
A minimum of three years of proven experience in a customer service leadership position.
Amount of Supervision
Will be given general direction from the Customer Care Manager, but is expected to perform duties and responsibilities independently.
Duties/Responsibilities:
· Interacts with customers via telephone, email ,and online chats person to provide support and information on an assigned product or service.
· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Required Skills/Abilities:
· Excellent communication skills including active listening.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
· Knowledge of, or ability to learn, product, service, or area of customer service specialization.
· Proficient with CRM platforms.
geo
in Saudi Arabia , Riyadh city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Starting with 3 years
Jobs in Saudi ArabiaThis job is closed
register to get alert of new jobs
2 years ago
×
×
