Exams Account Relations Coordinator
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Role Purpose
The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of both B2B Exams, Activities and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, and business development issues, reporting issues and resolutions to the Account Relationship Manager(s) to develop and retain the Account.
Main Accountabilities
Service delivery and Operations
- Promote & deliver high quality events, tours or projects planned and delivered in relation to target audience’s needs and British Council strategic objectives
- Identify & respond to needs of relevant target audiences
- Project management and vendor management to ensure procurement, regular servicing, and readiness of use of related equipment to ensure smooth delivery of exam services; support negotiation with partners & suppliers to arrange relevant resources & arrangements
- Plan and implement all event participation to agreed standards, including but not limited to child protection, branding & EDI
- Ensure budgets are monitored and reported on according to the agreed timetable
Customers/ Relationship And Stakeholders
- Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
- Proactively work with Account Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
- Act as the first point of contact for delegated partnerships
- Network effectively at events and online
- Adds value to key accounts and looks at opportunities for growth or retention through cross- sell and other initiatives
- Ensure all communications, online & offline, are up to date and effective
- Works to defined Account Relationship standards and frameworks, including an up-to-date records on relevant CRM system
Risk And Compliance
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
Analysis And Reporting
- Uses standard procedures and templates, regularly records, analyses and reports on operational activity to support senior managers in making timely/ effective business decisions
- Supports wash-up meetings to review activity, continual improvement and corrective actions
- Embed monitoring & evaluation steps across all product/project life-cycle, recording and reporting impact of activities and sharing findings with colleagues and managers Support analysis of trends in registration of different qualifications
- Conduct customer satisfaction surveys designed locally and by region
- Collect other competitor and business intelligence from own and others networks and contacts, as well as desk research and mystery shopping exercises
- Present findings of above and recommendations on service design improvements and promotional messaging to Product and Marketing Managers in regular meetings
About You (essential Requirements For The Role)
- Relevant degree or equivalent level of experience
- Language requirement: B2 written and spoken English
- 2 years’ experience in B2B customer service environment.
- Excellent communications and stakeholder relationships skills
- Excellent computer skills
- Experience in maintaining account or partner relationships
Desirable requirements for the role
Language requirements: Arabic
Background and knowledge about schools different education sector
Knowledge or learning of online learning
Event or project management
Conducting analysis or generating intelligence
Further Information
- Role: Exams Account Relations Coordinator
- Number of positions: 1
- Pay Band: BRC-4-H
- Location: Egypt
- Contract type: Fixed term contract local
- Closing date: 20th July 2022 (23:59 Gulf Standard Time)
- Salary: 7,709.87 EGP
- Other: This role is open to candidates who are having right to work and located in Egypt
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Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
geo
in Egypt , Cairo city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Starting with 2 years
Jobs in EgyptThis job is closed
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