Rotana Rewards - Customer Service Agent
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About the job
Rotana Corporate Office is currently seeking for passionate and dynamic guest focused Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Customer Service Agent you are responsible to build the Rotana Rewards membership database through professional sales and service techniques, concepts and attitudes & your role will include key responsibilities such as:
• Ensure strong product knowledge of all Rotana hotel services and facilities and provide excellent information to all inquiries at all times
• Maintain an accurate and proper sales call activity records book
• Meet or exceed daily sales call activities including presentations and confirmed memberships
• Extend strong knowledge to members and potential members of the local cities and countries where a Rotana Hotel is currently located or is planned for the future
• Follow and utilize the sales scripts and techniques in an appropriate manner
• Present the membership benefits clearly, accurately and without error and handle customer objections, questions and queries as trained and instructed by the Loyalty Program Director
• Ask for and obtain referrals from members on every sales call where appropriate and speak with all customers in an extremely professional tone, pleasing personality and temperament and friendly and smiling tone of voice
• Handle guest complaints swiftly and advise the Loyalty Program Director immediately if the problem cannot be resolved successfully to the member’s satisfaction
• Contribute customer feedback to the Loyalty Program Director during sales briefings
geo
in United Arab Emirates , Abu Dhabi city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
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Jobs in United Arab EmiratesThis job is closed
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2 years ago
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