CRM & Client Data Project Manager
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About the job
Are you what we are looking for?
Are you passionate about CRM strategies?
Are you eager to support business decisions through relevant client insights?
If so, we would like to talk to you about the opportunity to join our team as a CRM & Client data Project Manager.
What are our expectations from you?
CLIENT INSIGHTS
- Design and produce dashboards/reports to provide in-depth analysis of clients’ behavior and spending patterns, in order to feed functional action plans (Retail, Marketing, Communication etc.)
- Answer to ad hoc requests to provide insights that is not available in existing automated dashboards; this involves manually extracting, sorting, merging, aggregating and filtering datasets
- Constantly improve processes of producing client insights by working on reporting automation
CLIENT DATABASE MANAGEMENT
- Ensure the optimization of the customer database: frequent controls, cleaning, deduplication
- Implement new processes to ensure quality and accuracy of in-boutique/POS data collection
- Set clear objectives and monitor the results by boutique/POS
- Support CRM projects delivery and UAT, including Salesforce & clienteling app enhancements CRM CAMPAIGNS MANAGEMENT
- Work closely with Regional Client team to ensure implementation and adaptation of worldwide & regional campaigns (definition of target audience, checking counts, monitoring delivery…)
- Regularly update the campaigns calendar, gathering information from Regional Client & eCommerce teams, local Marketing & Communication teams
- Report on campaign performance, making suggestions to maximize campaigns’ impact
CLIENTS’ SELECTION FOR EVENTS
- Support Client Treatment project manager by providing relevant clients preselection for events (High Jewelry events, local commercial activations, arts & culture events…)
- Closely monitor portfolio of active and sleeping High Jewelry clients, building reportings on client treatments and associated ROI What you will learn:
- Get a holistic view on how we operate the client strategy in the luxury industry
- Understand how Client, Marketing & Commercial teams build their strategy based on client insights
- Participate in key projects of a market, from product launches to events or Strategic Plan
Who you are:
- Graduated from Bachelor’s degree in Marketing, Business Administration or Data Science with 2-4 years previous experience in a CRM or data analytics position
- Fluent in English (spoken and written)
- An excel expert, mastering all functionalities and able to build a plan to transform rough data into relevant insights
- Notions of data visualization would be a plus
- Able to work in a fast-paced, high energy, and high-volume workspace
- A curious mind, willing to learn with a hands-on attitude
What we offer you:
More than a job an Experience! Cartier is one of the world’s most esteemed French Maisons, which designs timeless watches, jewelry and accessories that celebrate beauty and individuality in all its forms. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all our Metiers from our boutiques to our workshops and corporate offices Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by expanding the limits of creativity. As a place where singularity thrives together, we value the uniqueness of our people and we see the results of what we do because we are on the journey together.
Here, we offer exciting opportunities to grow professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury. Quite simply, Cartier is a place like no other. We welcome you to our Maison
geo
in United Arab Emirates , Dubai city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Associate
Jobs in United Arab EmiratesThis job is closed
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2 years ago
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