Computer Service Technician

About the job

Overview

This position is physically located in Kuwait in support of LOGCAP**

The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. They are responsible for recognizing, researching, isolating and resolving first level information systems problems for appropriate service, repairs, training and follow-up. Also performs technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench. Perform other duties as assigned. 

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Provide technical maintenance and service for all ADPE equipment.

Evaluate equipment for malfunctions and deficiencies.

Performs baseline procedures, and hardware replacement.

Work closely with the Systems Support Specialist, Lead (SSSL) to determine serviceability of workstations, monitors, printers, servers, and other computer peripherals.

Is responsible for all final technical inspections and ensures the appropriate status entry is made in the work order tracking system.

Performs monthly UBL inventories and assist with cyclical property inventories.

Performs other duties and assignments as required. 

Qualifications

As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered. This definition may change in accordance with CDC guidelines. Compliance with this government requirement is an essential function of the position and is a condition of employment.

Minimum Qualifications:

Education/Certifications: Three years related experience may be substituted for one year of education, if degree is required.

College degree or equivalent experience.

CompTIA A+ or equivalent Certification

Must be a US National

Must have an Active Secret Clearance and be able to maintain

Must have an Valid Home Country Drivers License

Must be able to obtain and maintain a Common Access Card (CAC)

Proof of COVID-19 Vaccination:

To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements.

Experience:

3+ years of related experience.

Skills:

Capable of effectively communicating technical information in English, both written and verbal.

Possess Advanced PC technical support skills

Time management and organizational skills

Must be proficient using the latest version of Microsoft Office

Experience using Maximo work order system or similar system

Pursuant to KRH subcontract English competency levels:

Reading ability – level 3

Speaking ability – level 3

Writing ability – level 3

Material & Equipment Directly Used:

Personal computer, printers, network equipment and electronic test equipment and other general office equipment.

Physical Requirements:

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Visual Acuity:

The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.

Working Conditions:

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

The worker is subject to both environmental conditions. Activities occur inside and outside