Assistant Manager, Ticketing
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About The Role
The Assistant Manager will be responsible for a portion of one of the 3 areas within the Admissions Department and supervise all Team Leaders and front-line colleagues with the assigned area. Admissions is comprised of the following 3 Areas:
- Arrival- Main Ticketing, P18 Ticketing, Monorail Ticketing, Atlantis the Royal Ticketing, Aquaband Inventory & Sanitation
- Ancillary Sales & Guest Correspondence- Resort Kiosk Booking Points, Lost Chambers Ticketing, Guest Services Huts, Guest Correspondence (Complimentary bookings, refunds, guest comments, etc)
- Dolphin Bay/Sea Lion Point- Management of all DB/SLP Reservations and Orientations, liaise with in-park revenue partners, facilitate all introductory and ongoing training for colleagues Admissions Department.
The Assistant Manager will aid the Manager with oversight of entire assigned area by acting as MOD, representing manager in his or her absence, and filling in for peers as requested. This position will also be responsible for weekly or monthly colleague schedules, ensuring area specific training is completed by all colleagues, maintaining colleague engagement & motivation, ensure adherence to Cash Handling Policies, Resort Policies & Procedures, and achievement of Key Performance Indicators, as well as Revenue Goals.
About The You
To be successful in this role, a minimum of three years’ experience leading, supervising a team, and carrying out training in cash handling, transactions, payments along with upselling and reporting. Proficiency in the use of computer software and system is essential to the position. Fluent in English, (Arabic, Russian, Chinese and German is a plus). You will be customer service focused and have excellent communication and organizational skills.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
geo
in United Arab Emirates , Dubai city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Associate
Jobs in United Arab EmiratesThis job is closed
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2 years ago
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