Consultant Support US
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About the job
At Linedata we believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership.
_____________________ WE HUMANIZE TECHNOLOGY ____________________
20 years experience, 20 offices, covering 50 countries, more than 700 clients, we are close to 1300 employees providing global humanized technology solutions aimed at the investment management and credit community. Linedata supports companies to grow and strengthens the development of its clients.
Job Description
Description du poste
Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.
Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer.
Properly prioritize all customer incidents.
Coordinate and manage client issue lists and regular support status calls.
Ability to interact with various levels of client and firm management through both written and verbal communications.
Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence.
Identify workarounds to bugs and customer issues whenever possible.
Manage multiple client issues simultaneously.
Identify common issues and techniques for addition to Knowledge Base.
Work to understand client's business needs above and beyond the immediate requirements.
Description Du Profil
- Finance Profile ( Bachelor's degree, Master's or Engineer) TBS , IHEC , ISG,...
- This position will require working US hours to support the North American clients. Also, the position will require some Tunisian holidays availability.
- Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment.
- Fluent in English
- Strong problem solving and troubleshooting skills.
- Strong understanding and working experience of accounting principles is required: Fund accounting NAV calculation, Performance calculations, Pricing and valuation of financial instruments.
- Strong working knowledge of a broad range of asset classes: Equities, Fixed Income, OTC products, Hedge Funds, etc.
- Strong written and verbal communication skills and should be able to interact with client / counterparties
- Experience working in such tools is a plus: Accounting tools, general ledger packages, valuation tools, and front / back office processing systems
- Knowledge of Sql Database is a plus
geo
in Tunisia , Tunisia city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Associate
Jobs in TunisiaThis job is closed
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2 years ago
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