Laundry/Valet Supervisor
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About the job
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.
“The reason for our success is no secret. It comes down to one single principle that transcends time, geography, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.
Laundry Supervisor
Four Seasons Hotel Riyadh at Kingdom Centre is looking for individuals who are holding Saudi's nationality.
Position Summary
The Laundry Supervisor oversees the Laundry, Valet and Uniform Room areas to ensure that guest and members laundry and employee uniforms are processed in a timely manner. The Laundry Supervisor oversees the organizes and distributes the work among the Laundry, Valet and Uniform Room team ensuring that all guest, members and staff laundry is processed in a timely manner as well as ensuring the timely process of all hotel linens.
This position has significant physical requirements including pushing, pulling laundry carts full of linen and working in very hot conditions due to working around laundry equipment.
Responsibilities Include (but Are Not Limited To)
- Supervises the staff of the Laundry/Valet Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements. (20%)
- Develops daily productions schedules, assesses priorities for each type of linen that needs to be laundered. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. (30%)
- Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. (10%)
- Coordinates periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. (15%)
- Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation. (5%)
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
- Works harmoniously and professionally with co-workers and supervisors. (10%)
Preferred Qualifications And Skills
- At least 2 years experience within the same or similar position; previous housekeeping or supervisory experience preferred
- Strong organizational and communication skills
- Computer proficiency, especially in Microsoft Word & Excel
- Proficiency in a second language preferred
We look forward to receiving your application!
geo
in Saudi Arabia , Riyadh city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
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Jobs in Saudi ArabiaThis job is closed
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2 years ago
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