Client Support Executive

Deriv (Jordan) will be our new office, starting its operations later in 2022. Tapping into the regional talent pool, it will be a software development center and will also offer general services to the Deriv Group.

We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Your challenges

Respond to customer enquiries and concerns by live chat and email.

Process applications and customer documentation according to relevant policies and regulations.

Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.

File records and documents of customer interactions and customer satisfaction.

Requirements

Willingness to work in rotating shifts (any 8 hours between 8 AM to 9 PM), weekends, and public holidays

Excellent spoken and written English communication skills

What’s Good To Have

University degree in communications, IT, or any related fields

Practical experience in technical customer support

Experience in the financial services or IT industry

Proficiency in other languages

Benefits

Growth-inducing challenges

Productive work atmosphere

Cooperation, support, and empowerment

Career progression opportunities

Market-based salary

Annual performance bonus

Health benefits