Assistant Reservations Manager

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.

Join our Team

Work on a team that is built on mutual respect, collaboration, and excellent service.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for.

Four Seasons Resort And Residences At The Pearl Qatar

The upcoming project will include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Joël Robuchon.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Job Description

The Four Seasons Resort and Residences at The Pearl- Qatar is looking for The Assistant Reservations Manager. This position is an integral part of our continued success. The Reservation team is responsible for driving rates and revenue throughout the hotel by effectively and efficiently managing the guest experience. This position is fast-paced, varied and requires fostering connections with many areas of the hotel to positively affect all departments. Four critical areas for success will include proven accomplishments in People Leadership, Luxury Rooms Sales, Financial/Analytical Skills and a Sales-Driven Mentality. As Core Assistant Manager, you will manage a highly effective Core team. Specifically, you will perform the following tasks to the highest standards:

Essential Functions

Work with Sales & Marketing Teams to execute the hotel’s strategic sales plan in regards to occupancy, rates and yield.

Assist in Leading & Managing the Reservation Department to meet and exceed budgeted targets

Monitor productivity within the team to gain a clear understanding of the business and communicate needs and trends with the leadership team

Actively seek various opportunities to enable the team who is selling on the phone to increase revenue spent by guests

Working with the Director of Revenue, understand the competitive marketplace through data analysis trends, and build a strategic approach to manage those trends

Create an environment that empowers team members to deliver best in class results

Communicate effectively with team members a various levels within the organization in both verbal and written form

Mentor and develop skills within the Reservation Team to enable them to grow within their role and within the company

The successful candidate must be a motivated salesperson and be able to develop those skills in the team.

Coaching and mentoring other leaders within the department

A consistent approach to accountability to ensure the constant delivery of excellent guest service

Recruit, select, train and coach Team Members

Passion for being innovative and able to quickly adapt to changing environments/demands

Competent in using various hotel IT systems on daily basis (Opera experience is a major plus) and capable of keeping accurate records of revenue and booking levels.

Preferred Qualifications And Skills

Degree Holder, preferably in hotel & tourism management

2-4 years of experience in related field

Excellent command in English, Arabic is an advantage

Our Offering:-

Opportunities to build a successful career with global potential

Unique strong culture - diversity of 50 different nationalities

Living accommodation in a high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage