IT Help Desk
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Position Summary
MAG Aerospace has an exciting OCONUS opportunity for qualified candidates to work at Camp Arifjan Kuwait. MAG employees a world class team of IT professionals providing IT support services through critical communication necessary for combatant commanders to meet national defense objectives through real world missions.
Duties Include, But Not Limited To
Essential Duties and Responsibilities
Monitor the network issues and outages in accordance with directives and guidelines escalating them based on severity.
Troubleshoot, implement, and provide configuration of network hardware and monitor and maintain network devices and troubleshoot and identify source problems/issues.
Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
Utilize network management tools (Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN.
Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices (“All-in- one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices, etc.); issues related to network access, network storage, email, and test and image desktops and laptops.
Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble- Ticket system.
Requirements
Knowledge and Skills
Shall be proficient in the following:
Performing laptop imaging
Performing basic IP troubleshooting
Building user accounts on the domain
Add and remove computers from a Microsoft domain environment
Add and assign user accounts to appropriate groups and permissions
Build exchange mailboxes
Troubleshoot user email issues.
Troubleshoot printers and map shared drives
Documenting trouble calls and computer/network actions for reporting purposes.
Must have Security+ and Network+ certifications.
Must have CCNP certification.
Must be a U.S. citizen able to obtain and maintain a DoD security clearance.
Education
The minimum level of education required is: High school diploma.
Desired Requirements
6 years experience in an operational military environment.
Other Qualifications
Ability to deploy OCONUS for extended periods of time.
geo
in Bahrain , Manama city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in BahrainThis job is closed
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2 years ago
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