Call Center Agent
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Call Centre Agent
Job Description
Manage large amounts of inbound and outbound calls in a timely manner
Manage and resolve customer complaints
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Review and explain account charges
Assist customers with replacing lost or stolen credit or debit cards
Check on the status of customer accounts
Agent Qualifications And Skills
Bachelor’s degree
Proficient in relevant computer applications
Strong phone and verbal communication skills along with active listening and written communication skills
1-3 years of experience in working in a banking sector as call centre / customer service agent
Basic Knowledge of banking transactions
Excellent data entry and typing skills.
Ability to handle stressful situation appropriately.
Strong knowledge or idea in a call canter terminology
geo
in Qatar , Doha city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in QatarThis job is closed
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1 year ago
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