Night Manager - Marrakesh
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AMAN
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, home owners and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures
Act like owners – taking charge, leading by example and an immense sense of pride in our work
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner
LOCATION
Position Overview
The night manager is responsible for overseeing all aspects of the hotel’s operations during the overnight shift. He/she ensures that everything is in order and ready for the next day, including reports, equipment is functioning properly, and employees are performing their duties as expected…
Responsibilities
The night manager has a wide range of responsibilities including:
Monitoring the activities of guests to ensure they are enjoying their stay and addressing any concerns they may have
Inform all Overnight staff of nightly activities, group and arrivals as well as special requests and repeat guests.
Coordinating with other departments such as housekeeping, engineering, and facilities to ensure that all requests or maintenance issues are addressed in a timely manner
Ensuring that all hotel policies and procedures are followed by staff members
Creating reports that detail the status of hotel operations and identify areas for improvement
Providing a high level of guest service by answering questions about hotel facilities and services
Assisting in the resolution of guests complaints by working with management to find solutions
Qualifications
Previous Front Office experience in supervisory/management capacity in a luxury property required
An operational knowledge and proficiency in Opera
Leadership
Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human resources
Very high attention to detail
Excellent verbal & written communication skills in both English and French, any other additional language would be welcomed
Strong interpersonal and problem-solving abilities
Highly responsible and reliable
Able to deal with high-end travelers needs and requests
geo
in Morocco , Marrakesh city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
Jobs in MoroccoThis job is closed
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2 years ago
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