Customer Service Representative - Doha
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General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks And Responsibilities
- Answer calls professionally
- Respond promptly to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information
- Effectively deal with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Display time flexibility towards shifts as per work floor requirements
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Communicate and coordinate with internal departments
Requirements
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Perform assigned tasks
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be available to join immediately
- Degree or Diploma.
geo
in Qatar , Doha city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Associate
Jobs in QatarThis job is closed
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2 years ago
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