Network Support Technician
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Customer Support:
To do customer Support shifts(French office hours);
Execute support tickets/tasks assigned for/during the shift;
Attend phone calls from customers or guests when assigned in the shift(mainly from our customers in France)
Execute complex support tickets/tasks with the supervision/help of a Systems Engineer and/or Support Engineer
Execute preventive maintenance tickets/tasks assigned following the resolution guidelines/scripts;
Execute project tickets/tasks coordinated by the project manager (Consultant Engineer, Shift Manager, NOC System Engineer);
Coordinate support activities with field technicians
Propose improvements to the Work Instructions of the Customer Support area with positive impact on customer satisfaction and Team productivity/satisfaction;
Comply with the defined Customer Support Processes and Work Instructions of the Customer Service Department.
Technical Consulting:
Execute project tasks/work orders assigned (this includes project tasks/work orders from projects not managed by him);
Coordinate remotely project tasks/work orders assigned with field technicians and subcontractors;
Execute project handover for assigned projects (including the technical report);
Execute complex tasks/work orders assigned from customer support area for the products that the Consultant is a Specialist;
Comply with the Technical Consultancy Area and company processes.
Profile we are looking
We are looking for smart, good spirit, and talented people!
Fluent in French
Proficient in English
You must be a passionate for networking and telecom systems;
We looking for team player and have a strong sense of discipline, responsibility and commitment;
Graduate in Electronics or IT Engineering, Computer Science or a related subject;
Availability to work in shifts(during daytime);
Understanding of networking protocols (e.g., TCPIP, Routing, 802.11, QoS, SIP, etc);
Solid understanding of the OSI or TCP/IP model;
Hands-on experience with monitoring, network diagnostic and network analytics tools;
We will value the following
Linux admin experience;
Experience on using, configuring networks for own use.
What we offer
To be part of a great global Team with lots of accumulate expertise and specialised knowledge in the Networking and Telecoms;
You will be part of Nonius' new call center in Morocco and have the possibility to have a leading role as the team grows.
A career opportunity to become with the ultimate goal to become a Network/Telecom specialist on an established company that has been growing sustainable year on year;
Lots of one-to-one training in Networking and Telecoms; Company training on a big set of Network/Telecom products;
geo
in Morocco , Casablanca city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
contact info
Please send your resume in English to noc_cas@xeniam.odoo.com.
This job is closed
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1 year ago
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