Dutch Team Manager
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Looking to relocate to a city with a rich culture? Then Casablanca is the best place for you! Casablanca has a rich culture with an emphasis on their history. You can find many landmarks that show the Arabic and French colonial heritage of Morocco and try the famous Moroccan fresh mint tea. Walking through Casablanca will feel like walking through history! Not only can you enjoy the beautiful city of Casablanca, you can also start to work there.
All of this is possible while working as a Team Manager for a company who provide customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!
Tasks
Archieving the commercial and operational objectives for the clients.
Improve de quantitative and qualitative operational performance
Hiring and follow-up your team and customer service specialists
Provide the necessary guidance and coaching frequency, conducting assessment and absence interviews and improving performance
Discuss the current performance with the clients and make plans for the future
Motivate and coach the employee in a positive way to bring out the best in themselves
Monitor the customer agreements, processes reporting and sharing the results back with knowledge and provide training
Hold weekly team meetings with fellow team leaders and the call center manager to discuss the findings, the team, the plans and concrete results
Requirements
High level of Dutch and French
Fluency in English (B1 level)
Work experience in a managerial position with preference in the contact center industry
Demonstrable experience with KPI & Stakeholder management, talent scouting and selection, coaching.
Communication and interpersonal skills up to C-level, diplomatic and tactful.
Know how to plan and organize your tasks smoothly.
Keep an eye on your goals and think in terms of solutions.
Work proactively and independently, you have a hands-on mentality and are decisive in everything you do, you think customer, build your community, encourage motivation and culture.
Get on well with the standard MS-office tools, internal applications and systems.
Coordinate and regist the activities of a team
Develop and checking that customer service quality procedures are applied
Develop service performance indicators
Analyzing the results
Making adjustments
Elaborate or contribute to customer strategy
Define the annual action plans and objectives of the service
Excellent communication skills
Leadership skills
Project management skills with knowledge of presentation
Problem-solving and analytics skills
Team and time management.
Detail-oriented with advanced project management.
Communicating, analyzing and collaborating
Independence and flexibility
Benefits
Develop your skills in an innovative environment.
18 days holidays (Moroccan Law) of the country you are working for.
Health insurance.
A positive atmosphere.
Fresh fruits, water, coffe or tea.
Hospitalization insurance, group insurance and expense allowance.
Location: Casablanca, Morocco.
geo
in Morocco , Casablanca city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Associate
Jobs in MoroccoThis job is closed
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1 year ago
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