Account Manager needed
Join over 1k people and receive free job offers in your inbox
Purpose of the Role
Direct the strategic planning for client renewal and retention strategies for the account management function in specified geographic area
Own client relationship based on “one commercial face to client” for A Accounts; sell all solutions in portfolio.
Is responsible for account and business management of a portfolio of clients and projects
Is responsible for revenue generation/maintenance, overall client satisfaction, relationship management, and delivering exceptional insight and consulting
Works in partnership with clients and their teams to identify client issues, expectations and requirements and balance them against budget, time and delivery constraints
Key Activities
________________________________________________________________________________________
Develop and execute account strategies to achieve revenue targets and service goals for the largest and most complex accounts in the organization.
Provide leadership and direction to the account management function and its staff across a region or in the assigned territory.
Involved in pricing strategies, contract negotiations, and possibly supply chain management strategy.
Identify and manage interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities.
Resolve problems and ensure customers receive high quality customer service.
Work with internal and external business partners to ensure that account expectations are met.
Build, maintain, and strengthen relationships with strategic customers to maximize the organization’s business interests.
Dedicated key account management includes wider regional responsibility. Proactive managing account to ensure GfK standards are consistently met
Support the wider regional targets through strategic target setting, sales management and revenue achievement
Identify account needs (new and existing) to generate interest and leads for GfK portfolio (incl. up-sell and cross-sell)
Fosters client growth with new business development and project management of more than one industry
Secure and tap white spots and external sales to generate revenues and support exceptional insight and consulting
Developing a Network of Key Contacts within the Industry through active attendance and contribution to leading events. Acquiring new clients within respective business area.
Configure off-the-shelf/ branded solutions and lead design process for complex/ bespoke solutions
Define prices/ discounts based on pre-defined corridors and rate cards
Develop proposal strategy and create proposal document using proposal library as applicable
Revenue
Strategy Implementation: Ensure key messages of Global, Regional and Panel strategy are interpreted, understood and implemented across the respective panel.
Panel Forecasting: Manages, forecasts and achieves the revenue budget for the Panel in the Morocc
New Clients: Ensure all potential clients are identified, approached and developed to maximize revenue potential of panel.
Contracts: Handles contract development and negotiation to successful resolution, meeting with GfK standards
Lead Development: Is responsible for client management activities including identifying opportunities to broaden GfK’s penetration into the client’s business and enhancing client satisfaction for long term relationships.
Retention: Through commercial excellence achieves GfK Global Retention targets for a set list of clients
Key Interfaces
________________________________________________________________________________________
GfK colleagues within the country
Cluster Leads
Regional Managers and Directors RAM / GKAM
Clients / retailers within the country Regional Managers and Directors RAM / GKAM
Skills required
________________________________________________________________________________________
Agile mindset
Customer focus
Entrepreneurial spirit
Sales DNA
Advanced in MS Office
Expert knowledge of GfK Systems and standard terms
Basic knowledge in statistics
Expert level in English
Expert in analysis and presentation skills (creation and presentation)
Expert in Fact Based Consultancy / Story Telling / Negotiation & Influencing
Experience in Retail Audit Methodology and on universe and sample will be an advantage
Expert Management skills
Typical Education and Work Experience required
________________________________________________________________________________________
Bachelor’s / Master’s degree in business, (social) sciences, or equivalent experience
Typically at a minimum 5+years of work experience in market research industry, thereof 3 + years’ experience in an account management role
Profound work experience and established network in multiple industries
geo
in Morocco , Casablanca city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Starting with 5 years
Jobs in MoroccoThis job is closed
register to get alert of new jobs
1 year ago
×
×
