Customer Success Executive
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A little bit about us!
- Be Customer Obsessed - “Focus on the customer and all else will follow.”
- Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
- Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
- Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
- Hustle and Deliver Results - “You can do more by doing less, better, and faster.”
- It's all about people - “Be a Team player, together we are stronger.”
- Ability to manage large amount of incoming calls and chats
- Strong phone contact handling skills and active listening
- Effective and rapid resolution of VIP requests and deal with queries from within the system
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call/chat handling quotas
- Follow communication procedures, guidelines and policies
- Be the customer's advocate and give priority of his escalations to ensure a high efficiency and resolution
- Providing feedback on the efficiency of the customer service process.
- Minimum academic qualifications: Bachelors
- Proven experience of at least 6 months in customer service department
- Familiarity with industry practices and professional standards
- Should have good leadership skills, ability to guide junior team members
- Excellent in English and Arabic language (written, oral, and presentation)
- Should have Khaleeji Arabic speaking accent
- Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]
- Able to work in shifts
geo
in Qatar , Doha city
number of positions
1 Jobs available, apply now
job type
undefined
experience years
Mid-Senior level
Jobs in QatarThis job is closed
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1 year ago
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