UX Design Specialist

• Facilitate business vision by researching, conceiving, sketching, prototyping and testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces
• Identify design problems and friction points, and devise solutions while taking into consideration technical recommendations for front-end and back-end developments. Take a user-cantered design approach to design and make data-driven decisions related to core and new features - present these decisions to different stakeholders when required.
• Empathise with the user and advocate for their experience through creating journey maps that balance their needs with business requirements.
• Participate in ideation and conceptual development of new products and features, within an interdisciplinary team that includes creative and market leads, product managers, and developers. Collaborate with the user research and testing teams to develop tests to measure the success of new developments with quantifiable metrics and understand user behavior.
• Collaborate with UX Leads in IT to bring synergies and standardize tools and solutions across the QR Group.
• Work with product managers to translate concepts and requirements into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Liaise with suppliers of third-party applications and technology stacks to ensure timely preventive maintenance and prompt resolution of faults
• Ensure that suppliers deliver their services within SLAs.
• Ensure IT process and procedures are implemented and followed in line with all established Corporate IT policies and ISO 20000 & ISO 27001 standards for MATAR-IT Services.
• Perform other department duties related to his/her position as directed by the Head of the department.

About you:

• Bachelor’s degree or equivalent with Minimum 5 years of job-related experience.
• Experience in UX Design, Interaction Design and/ or Product Design
• Strong understanding of Agile and/or Scrum Methodologies
• Experience and knowledge of system implementation and support in an airline/ airport domain.
• Expertise in standard UI/UX tools and software is a must like Adobe Creative Suite Balsamig, Bootstrap, jQuery
• A portfolio of work demonstrating compelling design solutions for end-to-end user experience
• Ability to work with cross functional teams
• Ability to create web-based layouts and prototypes using html, CSS, JavaScript and other scripting languages.
• Experience in working with leading content management systems like Drupal & WordPress.
• Experience and good understanding of material design.
• Ability to understand business requirements and translate them to effective prototype and wireframes.
• MADA Web & Mobile Accessibility Design and Usability certification.
• ITIL certification to support ISO 20000 framework.
• UX certifications from leading platforms like Udemy.

We offer competitive compensation packages and benefits, and opportunities for professional growth and development. We are an equal opportunity employer and value diversity at our company.