Order Fulfillment Specialist

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How You Will Contribute

You will:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
• Organize transport via third-party logistic operators and ensure on time delivery

What You Will Bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• Within an FMCG/CPG company
• A customer-facing role in customer service, logistics or sales
• An order-to-cash environment
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics