Port Communication Lead

Role Summary

Control, monitor and supervise Port of NEOM IT/OT network, communication, and servers’ infrastructure, responsible for daily IT/OT networking, communication, and servers support, including monitor activities and connectivity issues. Responsible for the design, installation, operation, and maintenance coordination of IT/OT infrastructure with NEOM IT Share Services and OXAGON IT.

Coordinate the application patches in conjunction with NEOM IT Share Services and OXAGON IT for Port of Neom systems. Work as part of the team to implement network, communications, and servers effective and practical solutions in conjunction with NEOM IT Share Services and OXAGON IT.

Key Accountabilities And Responsibilities

• Provide primary support for IT and OT operations infrastructure within Port of Neom in conjunction with NEOM IT Share Services, OXAGON IT and suppliers.
• Coordinate the operation, maintenance, and configuration of IT/OT network and communication equipment, like routers, switches, firewalls, WLC Controllers, Access Points, CCTV, Biometric devices, VoIP systems, and network infrastructure.
• Provide servers maintenance and upgrades for TOS, GOS, Reefer, Equipment Control, Emulation, Fleet Management, and other systems.
• Perform monthly TOS and GOS server maintenance as well as with other OXAGON Port’s Systems.
• Assist in IT/OT network and communications design and implementation, ensuring performance, availability, and security at targeted levels.
• Work with the Neom IT team on establishing IT and OT network and communications design principles, practices, implementations, documentation, and maintenance procedures follows NEOM IT and OXAGON IT policies.
• Provide technical support of Database environments/applications, including software installation, database creation, upgrades, patches, problem diagnosis, performance monitoring, database maintenance, process automation, evaluation, and tuning recommendations in conjunction with NEOM IT Share Services and OXAGON IT.
• Create and maintain complete technical documentation for relevant processes or new features.
• Analyze IT and OT network and communication performance, identify malfunctions, and provide corrective action.
• Plan, coordinate and execute the interventions necessary for the optimal functioning of the IT and OT network in conjunction with NEON IT Share Services and OXAGON IT.
• Perform Network Monitoring Statistics and Reporting as well as execute Network Log Analysis and Troubleshooting with NEOM IT Share Services and OXAGON IT.
• Assist in various IT projects intended to continually improve the network infrastructure.
• Interact with other areas to provide technical assistance for continuous improvement of IT/OT network, communications, and servers solutions.
• Ability to maintain cooperative working and positively communicate relationships with team and customers to interact with all levels within NEOM, OXAGON and external Parties.
• Strong analytical and problem-solving skills specifically in IT/OT networking, communication, and servers’ systems.
• High energy, enthusiastic and proactive self-starter, self-motivated with the ability to work in a fast-moving environment.
• Reliable, focused, with demonstrated ability to meet goals and deadlines.
• Ability to work with different functional groups and levels of employees to achieve results effectively and professionally.
• Track record as a strong team player with effective teamwork and communication skills.
• Good interpersonal skills written and verbal.

Education & Experience

• Bachelor’s degree in electronic Engineer, Telecommunication, information technology or related fields.
• Cisco CCNA or CCNP Certified required. Microsoft Certified System Engineer (MCSE) or Microsoft Certified System Administrator (MCSA) desired.
• Knowledge in Cybersecurity (ISO 27001, CISM or CEH).
• ITIL Certification is a plus.
• Project Management Professional desired.
• Strong working knowledge of Microsoft Office, especially MS Project, Visio, Excel, Power Point, SharePoint.
• 5+ years’ experience as Networking and communication administrator, IT infrastructure operations, IT service management and IT business operations experience.
• 4+ years’ experience in container and/or general cargo terminals and shipping industry and/or Telco companies.
• Advanced knowledge of Microsoft server Operating Systems, Virtual Machines: High Availability, clustering, v-center troubleshooting, Virtualization experience working at enterprise level.
• Knowledge of File Share, NTFS Permissions, IIS, Active Directory (on-prem and cloud), User / Group administration in AD, Database administration and backup & recovery.
• Expert on Patch Management and Vulnerability Remediation (Process and Tools) – WSUS and System Center Configuration Management (SCCM).
• Extensive background and strong understanding of Network services, like, LAN/WAN networks, Perimeter Security, Wi-Fi Mesh solution, Smart Cabinets, RFID, LTE design and implementation. Experience with the use of Network System Diagnostic programs.
• Experience implementing and managing network monitor tools.
• Technical knowledge of Cisco ISE, WLAN Controller, Mesh networks and End point solutions.
• Previous experience with Cisco technologies, experience evaluating and delivering SD-WAN, VoIP, and NAC technologies, experience working with advanced routing protocols: OSPF, EIGRP, BGP
• Experience working on the following technologies 802.11, STP, VTP, IPSEC