Helpdesk Associate (Dutch and English)
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Req ID: 238643
- Identify issues, investigate root causes and recommend solutions to reported problems
- Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
- Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- University education, preferably technical degree or Microsoft certifications;
- Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
- Experience of providing remote IT support;
- Excellent communication and customer service skills;
- Fluency in Dutch and English Languages;
- Flexibility to work shifts if required.
geo
in Morocco , Casablanca city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
This job is closed
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1 year ago
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