Customer Service Associate

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries. But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running. So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. Learn more jti.com Customer Service Associate - New Cairo, Egypt Department Customer Service Location 5th Settlement, New Cairo Role Permanent Purpose of the Position ensuring continuous and smooth supply of quality finished goods to distributors at the best cost - The position plays a central role acting as a link between the factory and Market Managers/distributors, involving both internal and external partners, with particular emphasis directed to the coordination of the following Maintain, in liaison with distributors, factory, and Market managers a product supply pipeline to all markets focusing on achieving the right balance between product freshness and sufficient market stock. Main Responsibilities Timely and accurate processing of orders to the factory, maintaining systematic follow-up in relation to the conformity of their execution. Monitor actual production and stocks in transit - Ensure timely issuance of shipping documents to distributors and keep distributor informed of any change affecting order/shipment. Timely reporting on a daily orders update report. Monitoring & communicating with distributors, Market, and other stakeholders any aging credit limit value & days to ensure timely receipt of payments. Timely submission of quality complaints. Ensure that all activities undertaken by the Customer Service department fully comply with company policies and procedures. Skills & Experience University degree in Business Administration, Supply chain or Finance Broad experience in export supply chain management 5 years in large FMCG multinational company Fluent in English, (written & spoken). Excellent work ethics especially adherence to deadlines Experience with working with an ERP (e.g. SAP, Oracle, Microsoft Dynamics) Proficient with Excel. The ability to acquire quickly new software and basics in MS Access and/or other BI tools is a plus