Seller Consultant, Sales + Service

About The Team

Selling homes is a complicated process with uncertain timelines. The Seller Consultant team is focused on changing that. We interact with sellers to improve their experience, tailoring our approach to meet each customer where they are at in the process. Our team is responsible for a best-in-class consumer experience, leveraging our expertise to get every customer moving in unlocking their next chapter. We are central to Zillow Group’s mission of integrating offerings across the Zillow platform, making it easier for customers to sell their homes.

About The Role

• Ability to thrive in a team oriented and collaborative environment, excited to share new ideas and customer feedback to support team success
• Internally motivated to achieve results and key metric performance and productivity targets - you pride yourself on continuous improvement in your work
• Believe in the principle that creating strong rapport with customers and colleagues alike is critical to long-term success
• Obsessed with creating an incredible experience for your customer, confident in providing the customer with resources and knowledge to help them along their home selling journey
• Understand that process matters and are committed to following SOPs to ensure consistency in the customer experience
• Quick and flexible learner and excited by a fast paced and evolving environment
  
  

Responsibilities:

• Responsible for corresponding with customers looking to sell their homes over the phone and via SMS or email for customers looking to sell their homes
• Working directly with sellers to uncover their specific needs and offer solutions leveraging Zillow Group’s products and services
• Support customers in navigating obstacles through providing education and insight using exceptional communication and consultation skills
• Connect customers to the appropriate Zillow Group product through an understanding of real estate and a commitment to creating a best-in-class consumer experience
• Deliver a world-class customer experience, build strong rapport with customers and help customers feel confident in taking the next step towards selling their home
• Drive accountability for yourself and your team through proactive engagement with your peers and active involvement in team discussions and initiatives
• Ensure compliance to established real estate guidelines, policies, and regulations
• Possess an understanding of the real estate business to be able to accurately identify customers’ priorities and guide them to the right offerings to fit their needs
• Respond to changes in the business with agility and adeptness at navigating ambiguity
  
  

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $23.50 - $37.50 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Qualifications:

• Active real estate license in California (Required)
• 1-2 years experience in a customer facing role
• 1+ year(s) of demand generation/sales experience
• Must be comfortable conducting both inbound and outbound sales calls; skilled in discovery and objection handling
• Ability to storytell and to engage customers in an authentic way to drive trust in Zillow Group products and services
• Strong verbal and written communication skills
• Ability to interact with 3rd party stakeholder information and processes with integrity
• Strong problem solving skills
• Willing and able to work flexible schedules - including weekends, early mornings, late nights and holidays
  
  

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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