Call Center Agent-4
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Responsibilities:
- Make outbound calls
- Respond to Inbound calls
- Ability to convince clients of certain types of products
- Ability to warm transfer interested customers to the appropriate buyers and according to the criteria set by the program.
- Cross sale additional services to the customer.
- Follow accurately the dynamic prepared scripts for each service.
- Ability to respond to unusual questions from customers in an appropriate manner
- Responsible to stay up to date on all products offered by our buyers.
- Continuous learning about the services and products which the company offers to customers
- Collect and verify customer information pertinent to business objectives, such as name, address, and financial information
- Schedule call backs upon customers request and follow up with these calls in a timely manner.
- Schedule appointments to specific buyers
- Document certain comments precisely in the comments sections of each call
- Adhere to the call center quality assurance rules and regulations when taking all calls including but not limited to: placing the appropriate disposition to each call, call etiquettes rules, and wrap up times.
- Native equivalent English Speaker (is a must)
- Experience in sales, marketing, or customer service roles
- Proficient with computers and software such as Microsoft Office
- Excellent written and verbal communication abilities and interpersonal skills
- Customer service skills
- Ability to handle demanding customers with patience and professionalism
- Able to thrive in a fast-paced environment
- Monday to Saturday
- Night shifts
geo
in Jordan , Amman city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in JordanThis job is closed
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1 year ago
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