Assistant Banking Center Manager - Munster

About Us

For over 100 years, Peoples Bank has maintained a philosophy of commitment to the customer, a belief that has allowed Peoples Bank to thrive and continue to serve the people of Northwest Indiana and South Chicagoland. It's the same philosophy that drives Peoples now as it did in 1910 when the Bank first opened for business.

Headquartered in Munster, Indiana, Peoples Bank has 16 Banking Centers in Northwest Indiana and 6 Banking Centers in South Chicagoland. We are committed to helping our customers and communities be more successful, and we provide a wide range of consumer, business and wealth management products along with digital banking services. At Peoples Bank, Better Banking keeps moving forward.

Job Summary

The primary responsibility of this position is the participation in and oversight of the day to day operations and the customer experience in one or more banking centers. The Assistant Manager will oversee all Banking Center functions to ensure that an excellent customer experience is provided to all customers and employees. They are expected to lead by example. They will coach, mentor and develop all banking center employees in their operational and sales performance under the leadership of the Banking Center Manager.

Duties and Responsibilities

• Responsible for day to day operations in the banking center(s) while ensuring that all policies and procedures are followed, all regulations are adhered to, and all compliance standards are met.
• Responsible for ensuring an excellent customer experience throughout the banking center via all channels with both internal and external customers.
• Contributes to and supports the growth goals of banking center(s) under leadership of BCM
• Lead by example in providing customers with clear information, providing problem resolution and guidance about their financial needs and goals, resulting in an exceptional customer experience.
• Coach, mentor and develop all banking center employees under the leadership of the BCM
• Participates in and delegates all banking center responsibilities
• Oversee proper use of all technology, resources and systems in place.
• Go-to leader for day to day problem resolution and advanced customer inquiries
• Perform all duties of other banking center positions as needed.
• May have community involvement
• Prepare and deliver schedules to team(s) in a timely manner ensuring appropriate staffing for efficient banking center operations and customer service.
• May manage multiple locations under the leadership of BCM.
• Performs other duties as assigned.

EDUCATION And/or EXPERIENCE

• Minimum of 2 years of leadership, customer service and sales experience.
• Demonstrated ability to engage customers and employees to achieve goals.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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