Director, Technical Services EMEA

Main Responsibilities:

• Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location.
• Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries.
• Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite.
• Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers.
• Manage the day-to-day tasks of the team.
• Work with the Project Managers to design the rollout of the system for decentralized operations.
• Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide.
• Manage the technical tools and research and develop new tools for use by the Technical Consultants.
• Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted.
• Work with cross-functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications.
• Other duties as assigned.
• Travel as required

Qualifications:

• University degree in Information Technology.
• Proven experience reviewing and developing Support and Maintenance policies and procedures.
• 5 years of experience successfully managing an internationally dispersed Services and Support Team
• Project Management experience a must
• Ability to clearly articulate at meetings with all levels of management and stakeholders.
• Experience with goal-setting frameworks like Objectives and Key Results (OKRs).
• Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems
• Excellent verbal and written communication skills in English.
• Able to travel internationally.
• PMI Certification
• Other IT certifications