Specialist, Implementation
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We are Motive, a website platform for auto dealers. We are looking for someone to lead our new customer implementation and onboarding.
We are on a mission to make the car-buying experience simple. Auto dealers need a better online presence. We provide them with a website platform that is remarkably fast, simple, and beautiful. We help them reach more customers, sell more cars, and grow their business.
Hundreds-of-thousands of consumers shop for vehicles on our platform every month, enabled by a growing number of dealerships who use Motive to power their website. We are also venture-backed by respected investors in Oklahoma, Silicon Valley, and elsewhere. We are a small team. You will have total ownership—from start to finish—of the customer experience you create.
That’s why working at Motive is uniquely rewarding: We don’t just build products for dealerships. We also connect consumers to their next vehicle, perhaps one of the largest purchases they will make in their lifetime. Consumers will build memories and see the world, for years to come, through the car that they find on our platform.
What you’ll do: Implementation is an essential differentiator for Motive. You will ensure that our customers have a smooth and seamless transition from sales to launch, and that they receive ongoing support and training throughout their journey with us. You will be the execution machine that drives our customer satisfaction and retention.
More specifically, you’ll coordinate with new customers to gather their requirements for their new website. You’ll work closely with 3rd party stakeholders and integration partners. You will also build and configure new websites. You’ll facilitate the launches themselves, including changing DNS records and doing initial QA. Finally, you’ll provide launch training and initial support for customers as they launch.
We are looking for someone who has:
- 3+ years of professional experience working in, or managing, an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
- Deep understanding of systems and operations with B2B or B2C products
- Highly effective communication skills and good people instincts
- A highly organized, self-motivated, and detail-oriented personality with great follow-through on initiatives big and small
- A deep technical understanding of the web, computers, and how software works. You don’t need to know how to code, but you need to know just about everything else. (Also, knowing how to code would help)
Compensation: You will be compensated with money and equity.
If you think differently than others—or often see things and say, “this could be done better,” you will fit in well at Motive.
geo
in united states , Seattle city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in united statesThis job is closed
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1 year ago
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