Manager, Accounts Receivable & Claims

At Hikma we put better health within reach, every day in more than 50 countries around the world. For more than 40 years, we've been creating high-quality medicines and making them accessible to the people who need them. Headquartered in the UK, we are a global company with a local presence across the United States (US), the Middle East and North Africa (MENA) and Europe, and we use our unique insight and expertise to transform cutting-edge science into innovative solutions that transform people's lives. We're committed to our customers, and the people they care for, and by thinking creatively and acting practically, we provide them with a broad range of branded and non-branded generic medicines. Together, our 8,600 colleagues are helping to shape a healthier world that enriches all our communities. We are a leading licensing partner, and through our venture capital arm, are helping bring innovative health technologies to people around the world. For more info Disclaimer: EMPLOYMENT RECRUITMENT FRAUD ALERT Please be advised that the Hikma Pharmaceuticals Group does not ask its employees or prospective employees to wire any money either to its bank accounts or to any third party, and does not conduct employment interviews via any social media platform, Google Hangouts, Yahoo! Messenger, text message, or e-mail. Unfortunately, employment scams are increasingly common and it is important to remain vigilant when conducting a job search. For more information about these scams, see the UK National Fraud Intelligence Bureau’s website and the US Better Business Bureau’s article on the subject. If you receive a request to send money through any means or a request for personal information from anyone claiming to be a Hikma recruiter, DO NOT REPLY. Instead, please forward the communication(s) to us at vacancy@hikma.com so that we may provide it to relevant law enforcement agencies, as appropriate.

Website

http://www.hikma.com Job Title:

Manager, Accounts Receivable and Claims

Location:

Amman- Jordan

Summary

The Manager of Accounts Receivable and Claims is responsible for customer-centric, efficient, and compliant commercial transactions for the Hikma Pharmaceuticals business within the Accounts Receivable Finance Department of the Hikma organization. This role will plan, organize, direct, and manage activities ensuring accurate receivables, collections, cash application, customer credit and timely processing of various types of customer claims. Customer claims include but are not limited to shipment shortages/errors, pricing errors, expired/returned product, damaged product, price protection credits, promotional credits, and service level penalties. This role also includes communicating and understanding contract agreements and company policies that pertain to trade customers. It is the responsibility of the person in this role to ensure the delivery of high-quality service to customers and our sales force team that exceeds customer expectations and company standards. This role requires someone who can identify areas of opportunity and be able to initiate action plans to work toward continuous improvement. This role should have a high-level working knowledge of the other areas within the Finance department to serve as an additional resource and aid in related company processes.

Essential Duties And Responsibilities

Strategy and Planning:

• Planning, organizing, and managing the Accounts Receivable sub-ledger and Customer Claims function.
• Managing Collections Team to reduce past due invoices and improve Days Sales Outstanding (DSO) metric.
• Managing Cash Application team and approving and reconciling cash received to bank statements.
• Managing customer credit limits and acting as approver on credit limit breaches and credit holds.
• Managing receivables transactions related to customer deductions to pursue and collect disputed balances.
• Reviewing reconciliations of largest customers’ trial balances to the accounts receivable subledger monthly.
• Minimizing claims time resolution.
• Ensuring that team adheres to department policies and procedures and updating written procedures as necessary.
• Handling escalated customer issues.

Team Management

• Working with, training and coaching team members
• Monitoring and tracking individual and team performance against established productivity and quality metrics
• Monitoring and managing teamwork queues, prioritizing, and effectively delegating tasks to members to ensure high standards and obligations are met
• Organizing and participating in necessary meetings to discuss and resolve operational and technical issues
• Responsible for encouraging and motivating team members with positive attitude and support
• Serving as an additional point of contact for other departments including Accounting, Rebates & Chargebacks, Trade Operations and Contracts

Internal Controls And Audits

• Working within departmental and organizational compliance standards
• Ensuring service compliance with client performance guarantees, and regulatory or accreditation standards
• Ensuring compliance with the organization’s policies and procedures
• Working with internal or external audit teams to provide documentation and handle inquires and requests

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Exemplarily interpersonal and customer interaction skills
• Strong data skills, particularly MS Excel
• Situational analysis and independent thinking
• Strong written and verbal communication
• Flexibility to work in a team setting or independently
• Strong ability to organize, multi-task, prioritize, and manage time effectively
• Track record of improving processes and increasing efficiencies
• Accounting knowledge and experience
• SAP or equivalent ERP experience
• Advanced MS Office user

Education And/or Experience

• 8-12 years’ experience in Accounts Receivable and Claims or similar area (at least 2 years of experience in a manager position).
• Bachelor’s degree in accounting, business, or similar field

Preferred

• Pharmaceutical experience
• MBA/Professional Certifications