CX Execution Agent

Ensures the timely delivery of import and export containers utilising

preferred or line-approved routings while providing the highest level

of customer satisfaction. Takes the initiative to improve inland

operation processes and implement methods to drive intermodal in

positioning costs down.

Ensures that all store door import/export requirements are maintained to

ensure the timely departure of import/export cargo as per service

delivery requirements.

Reports daily store door movements, service failure issues and other

challenges to supervisor.

Improves inland operations processes.

Monitors and resolves problems to ensure movement of idle containers.

Tracks and reports potential demurrage.

Coordinates with trucker, line and terminal operations to ensure

movement of containers as planned.

Maintains data integrity through accurate inputs/updates to all related

systems.

Implements methods and measures to drive intermodal, positioning and

storage costs down.

Recovers equipment, maintenance and repair costs.