Customer Service Executive

This is your opportunity to be part of a global organization. You will be responsible for providing excellent customer service to all walk-in customers and ensuring a smooth process flow towards the delivery of goods. Be part of a customer focused team and get the opportunity to leave your mark As a Customer Care Representative, your primary focus is to assure that our clients receive the delivery of the products he/she requires, in a ‘reasonable time, but one which meets their needs without unnecessary delay. Here’s some of the other things you can look forward to: Follow up on Delivery Notes Invoicing daily and ensure all invoices are done promptly. Completing paperwork, sorting and filing invoices, and handling complaints. To ensure that as often the first point of customer contact, you answer the telephone and deals with direct sales in the most friendly ‘can do’ way. You'll be responsible for providing excellent service at all times and in a timely way. Assure that your work is finished before you leave your desk each day, with all LPO’s posted and Invoices sent periodically. Be a part of the Customer Care team in processing Internal and External orders, follow up of Partial Orders. You will liaise directly with our own Sales staff daily to assure that either they or yourself, communicate any problems directly to the client to avoid any delivery shocks on the expected date of delivery. You will similarly liaise with our Internal Supply chain area to facilitate timely deliveries at all times. Update CRM and AX when required with the relevant detail. Confirm with customers by email, telephone, or in-person to provide information about products and services, take orders and process them on time. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Sending out invoices based on priority. Processing abroad Sales and ensuring the work cycle is complete. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. The role will be based in Qatar We’re looking for an energetic individual, with the ability to learn and a positive attitude. Our ideal candidate will come from an international experience with a cross-cultural, cross-functional environment. You Should Also Have The Following Qualifications Master’s/ Bachelor’s degree Good spoken written communication skills Good 'people skills' for building relationships with colleagues at all levels The ability to plan and prioritize your work. The ability to motivate people Calmness under pressure Decision-making ability Accuracy with record keeping IT skills Application and further information For further information on Hempel, please visit hempel.com. To apply for this position, please submit your application letter with a CV in English via the link no later than the 10 December 2021. Application due 2021-12-10 Seniority Level Associate Job Functions Customer Service Industry Chemicals