Help Desk Technical Tier I Support

Job Title: Help Desk Technical Tier I Support 
Location: Camp Arifjan, Kuwait

Security Clearance:  Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable)

Requisition Type: Proposal

Due to the nature of the work and contract requirements, US Citizenship is required.

The Help Desk Technical Tier I Support position shall provide information and assistance resources that troubleshoot problems with computers or similar products on the network.<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'201341983':0,'335559739':0,'335559740':240}'> 

<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'201341983':0,'335559739':0,'335559740':240}'> 

<li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='1' data-aria-level='1'>Shall field trouble calls via the phone and computer trouble ticketing system. <span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> 

<li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='1' data-aria-level='1'>Shall perform laptop imaging.<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='2' data-aria-level='1'>Shall perform basic IP troubleshooting.<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='3' data-aria-level='1'>Shall build user accounts on the domain.<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='4' data-aria-level='1'>Shall add and remove computers from a Microsoft domain environment.<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='5' data-aria-level='1'>Shall assign user accounts to appropriate groups and permissions.<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> 

<li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='1' data-aria-level='1'>Shall build exchange mailboxes.<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='2' data-aria-level='1'>Shall troubleshoot user email issues. <span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='3' data-aria-level='1'>Shall troubleshoot printers and map shared printers.<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif;' data-leveltext='' data-font='Symbol' data-listid='1' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='4' data-aria-level='1'>Shall document trouble calls and computer/network actions for reporting purposes.

<li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: 'Times New Roman', 'Times New Roman_MSFontService', serif;' data-leveltext='' data-font='Symbol' data-listid='2' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='1' data-aria-level='1'>Shall have seven (7) years of experience with IT systems<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: 'Times New Roman', 'Times New Roman_MSFontService', serif;' data-leveltext='' data-font='Symbol' data-listid='2' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='2' data-aria-level='1'>Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment. <span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'> <li style='margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: 'Times New Roman', 'Times New Roman_MSFontService', serif;' data-leveltext='' data-font='Symbol' data-listid='2' data-list-defn-props='{'335552541':1,'335559684':-2,'335559685':720,'335559991':360,'469769226':'Symbol','469769242':[8226],'469777803':'left','469777804':'','469777815':'multilevel'}' aria-setsize='-1' data-aria-posinset='3' data-aria-level='1'>Shall have one (1) of the following required certifications: A+ CE, CCNA-Security, CND, Network+ CE, SSCP<span style='margin: 0px; padding: 0px; font-size: 10pt; font-family: Tahoma, Tahoma_EmbeddedFont, sans-serif;' data-ccp-props='{'134233117':true,'134233118':true,'201341983':0,'335559739':160,'335559740':240}'>