Relationship Management Lead

Role Purpose

In support of, and to enable, OXAGON to be the easiest place in the world to do business, the Investor Care Center (ICC) ultimately aims to be a fully activated one-stop-shop supporting incoming investors/ tenants with a range of integrated advisory, operational and administrative services throughout their investor/ tenant onboarding journey which enables investors/ tenants to navigate the broad business and regulatory environment to successfully design, build, and operate their OXAGON manufacturer/facility and position them for future growth.

The purpose of the role of the ‘Relationship Management Lead ICC’ is as follows:

• Acts as a single point of contact for coordination between the investor/ tenant and NEOM/ OXAGON sectors/ KSA authorities and owns relationships with a number of investors/ tenants and be responsible for their successful onboarding.
• Work with investors and other ICC technical onboarding and ICC permitting and licensing teams to identify the onboarding requirements and build a robust onboarding project plan (including Permitting & Licensing, Technical Onboarding, etc.) in collaboration with the ICC team. Obtain sign-off on the needs and schedule from the ICC Manager and the investors’ teams.
• Acts as a trusted advisor and primary point of contact for the assigned portfolio of investors/ tenants throughout their onboarding journey and potentially beyond as they enter the operational phase.
• Supports the ICC team in building and optimizing the investor onboarding journey, investor manual, and other tools that support the aims of OXAGON and the investor/ tenant.
• Support the Customer Relationship Management (CRM) inquiry management system and ensure prompt relay of information to investors/ tenants.
• Maintain the investor data on the CRM database and dashboard. As applicable, gather and validate relevant inputs on the investor.
• Liaise with service providers to help the investors secure accommodation, utility supply, workforce, and other services (e.g. engineering, architecture, banking, legal, etc.)
• Provide feedback to the Investor Technical Onboarding Manager on internal processes for ICC’s scope of onboarding and service delivery activities and suggest developments to improve operational efficiency.
• Understand the investor journey and the requirements for each phase of the journey.
• Lead/ own monthly interface, weekly, and other meetings and calls with investors/ tenants; prepare/ distribute reports/ minutes; work with working groups and other stakeholders to ensure that all actions are closed.
  
  

Planning and strategy

As ‘Relationship Management Lead ICC’ you will, on a regular and ongoing basis, be accountable for the following activities:

• Ensure the strategic purpose and direction of the ICC is fit for purpose in supporting the aims of NEOM, OXAGON and the aims of OXAGON investors/ tenants.
• Ensure that planning, operations and PMO tools and processes are fit for purpose and updated in line with supporting the aims of NEOM, OXAGON and the aims of OXAGON investors/ tenants.
• Actively s upport, set up and run workshops, and other engagements, with internal and external stakeholders including developing content, and following through on actions.
  
  

Leadership

As ‘Relationship Management Lead ICC’ you will:

• Act as a respected and knowledgeable lead to positively position NEOM, OXAGON, and the ICC with their various stakeholders and audiences.
• Independently lead, manage, and drive forward the office of ICC Relationship management and its various responsibilities.
• Seek to evolve the ICC’s functions appropriately to support best the aims of NEOM, OXAGON, and its investors/ tenants.
  
  

People

As ‘Relationship Management Lead ICC’ you will:

• Be part of a high-performance working environment embracing and living NEOM’s values.
• Set high standards of behavior, work standards, and values as a growing leader in the ICC/ OXAGON team.
• Support the evaluation of ICC performance against stated objectives.
  
  

Knowledge, Skills, And Experience

• Five or more years of relevant experience, or in relevant adjacencies.
• Understand the building development process (design phases, construction, and operation).
• Effectively uses MS PowerPoint, Projects, Word, and Excel.
• Outstanding written, verbal, and presentation communication skills.
• Able to work effectively in, and contribute to, a diverse and multicultural environment.
• Exposure to the Saudi Arabian business environment is a plus.
• Proven stakeholder management and networking capabilities.
• Relationship builder who inspires trust and confidence with all stakeholders.
• Team player able to work in a highly matrixed organization.
• Able to perform to high standards in a high-pressure, often fluid, and sometimes ambiguous and demanding environment.
  
  

Qualifications

• Minimum bachelor’s degree.
• MBA or other relevant master’s degrees is a plus.