Administrative Assistant

Job Description

Job Purpose

• Provide secretarial, confidential and administrative services to the Head of Coverage Priority Banking as well the Priority Banking unit head office staff and centers.
• Support Direct reportee of Head of Priority Banking on daily activities such as diary management, correspondence, preparation of presentations & reports and information gathering. In addition, handle problems relating to operations of PRB head office.
  
  

Main Responsibilities

• Drafting of replies on direct reportees of Head of Priority Banking and Personal Banking.
• Drafting of internal communications for the segment on important operational, service and business broadcasts and announcements.
• Preparing letters to customers and internal customers on various issues.
• Screening of calls and the key liaison for department.
• Schedule meetings for Direct Reportee’s of Head of Priority and Personal Banking.
• Manage the calendar appointments and diarize important meetings for the Head of Depts in Priority and Personal Banking.
• Send meeting requests on behalf of the department and organize the logistics.
• Maintain the filing for the department including customer correspondence.
• Ordering of office stationery and supplies through P2P.
• Maintaining of department staff records
• Ordering and liaising with Procurement and IT dept for IT equipment for the Priority Banking and Personal Banking dept new joiners and existing staff requirements.
• Act as the key person for office upkeep and maintenance requests.
• Be the key liaison for internal and external customers for Priority Banking and Personal Banking in terms of complaints, requests, inquiries and feedback for Dept Heads.
• Coordinate with different departments for invoices, account opening forms, staff loan applications, credit card waiver requests and adjustment forms and follow up with the respective depts. for approvals.
• Provide administrative support to Heads of Dept in terms of daily operations and provide solutions.
• Responsible for routine office transactions such as organizing weekly, monthly and quarterly meeting for PRB and PSB staff.
• Coordinate with external vendors on product and service purchases.
• Arranging travel arrangements for Heads of Dept for meetings and business visits.
• Preparing of Agenda for meeting and taking minutes of the meetings and PRB and PSB weekly
• Collating data for customer events and help organizing the event from PRB and PSB aspect.
• Arranging of logistics for staff trainings and sending nominations and invites for the same.
• Preparation of presentations for Heads of Dept for Priority Banking for weekly and monthly internal and external meetings.
• Prepare monthly PRB and PSB reports on PRB and PSB staff and customer information.
• Maintaining of confidential documents pertaining to staff and customers.
• Maintaining of registers for document tracking.
• Circulation of confidential documents within the Dept Heads.
• Enabling and disabling of system access to new joiners and resigned staff.
• Act as back up staff for the HR coordinator and other staff on leave.
  
  

About Us

ENBD

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.