Call Centre Operator
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Overview
Position
Call Centre Operator
Job Code
Reports to
Contact Centre Manager
Direct Reports
Manager’s, SMP ' s and Consultants
Division
Sindalah
Department
Role Purpose
The Call Centre Operator is crucial for delivering exceptional customer service by handling inbound and outbound calls professionally within Sindalah's call centre. This role plays a part in ensuring effective communication between Sindalah and its stakeholders, aligning with Sindalah's ultra-luxury standards and the broader visions of NEOM.
Key Accountabilities & Activities
Key Responsibilities
Knowledge, Skills and Experience
Internal
External
Position
Call Centre Operator
Job Code
Reports to
Contact Centre Manager
Direct Reports
Manager’s, SMP ' s and Consultants
Division
Sindalah
Department
Role Purpose
The Call Centre Operator is crucial for delivering exceptional customer service by handling inbound and outbound calls professionally within Sindalah's call centre. This role plays a part in ensuring effective communication between Sindalah and its stakeholders, aligning with Sindalah's ultra-luxury standards and the broader visions of NEOM.
Key Accountabilities & Activities
Key Responsibilities
- Handle inbound and outbound calls in a professional manner, providing accurate information and assistance to callers.
- Document call information according to standard operating procedures.
- Escalate unresolved issues to the appropriate internal teams.
- Adhere to Sindalah’s customer service standards and protocols.
- Engage with stakeholders to understand their expectations, ensuring that their inquiries and concerns are addressed promptly and professionally.
- Utilize cutting-edge technologies and best practices to enhance the effectiveness and efficiency of call centre operations.
- Monitor and ensure compliance with relevant regulatory, safety, and quality standards.
- Effective handling of inbound and outbound calls, contributing to Sindalah's ultra-luxury standards.
- Positive stakeholder engagement and feedback regarding call centre standards and initiatives.
- Successful resolution of caller inquiries and concerns.
- Compliance with relevant regulatory, safety, and quality standards during call centre operations.
Knowledge, Skills and Experience
- Previous experience in a call centre or customer service role within a luxury or ultra-luxury environment.
- Excellent communication and interpersonal skills.
- Ability to engage effectively with a diverse group of stakeholders.
- Experience in leveraging technology to enhance call centre operations.
- Knowledge of relevant regulatory, safety, and quality standards.
- High School Diploma or equivalent. A higher degree in a relevant field is preferred.
Internal
External
- Executive Director
- Sindalah Directors
- CEO Office/ExCom
- GRC
- Sindalah Proponent
- NEOM Sector/Department Heads
- Industry associations and Standards bodies
- 3 rd Party Consultants & Professional Advisors
- 3 rd Party JV Partners and Investors
- Related Government agencies
geo
in Saudi Arabia , Tabuk city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in Saudi ArabiaThis job is closed
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11 months ago
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