Dispute Resolution Officer
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Overview
- Manage and resolve disputes involving stakeholders in a fair, transparent, and efficient manner.
- Document dispute cases, resolutions, and follow-up actions, ensuring a clear record for reference and learning.
- Collaborate with the Complaints Manager to develop, implement, and refine dispute resolution procedures and guidelines.
- Engage with stakeholders to understand their concerns, ensuring that dispute resolution processes meet and exceed their expectations.
- Utilize cutting-edge technologies and best practices to enhance the effectiveness and efficiency of dispute resolution processes.
- Foster a culture of continuous improvement and excellence within the Property Management Team.
- Monitor and ensure compliance with relevant regulatory, safety, and quality standards in dispute resolution processes.
- Effective resolution of disputes that uphold Sindalah's ultra-luxury standards and maintain positive stakeholder relations.
- Successful development and implementation of dispute resolution procedures and guidelines, contributing to Sindalah's operational excellence.
- Positive engagement and feedback from stakeholders regarding dispute resolution initiatives.
- Proven experience in managing dispute resolution processes within a luxury or ultra-luxury environment.
- Strong interpersonal, communication, and negotiation skills.
- Ability to engage effectively with a diverse group of stakeholders.
- Experience in leveraging technology to enhance dispute resolution processes.
- Knowledge of relevant regulatory, safety, and quality standards.
- Bachelor’s degree in Law, Conflict Resolution, Business Administration, or a related field.
- Professional certifications in dispute resolution or a related field are preferred.
- Executive Director
- Sindalah Directors
- CEO Office/ExCom
- GRC
- Sindalah Proponent
- NEOM Sector/Department Heads
- Industry associations and Standards bodies
- 3 rd Party Consultants & Professional Advisors
- 3 rd Party JV Partners and Investors
- Related Government agencies
geo
in Saudi Arabia , Tabuk city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in Saudi ArabiaThis job is closed
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1 year ago
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