Consumer Engagement Associate
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Consumer Engagement Advisor
POSITION SNAPSHOT
Location: Cairo, Egypt
Company: Nestlé
Full-time
Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
A DAY IN THE LIFE …
POSITION SNAPSHOT
Location: Cairo, Egypt
Company: Nestlé
Full-time
Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
A DAY IN THE LIFE …
- Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner.
- Utilizes various market-based tools and applications for consumer management and servicing.
- Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instructions on Consumer Complaints Handling.
- Resolve customer inquiries, comments, and complaints of consumers.
- Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
- Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
- Ensures proper notification and escalation of critical complaints and irate customers.
- Follows the changes in the messaging and the ways of working.
- Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
- Attention to details.
- Strong interpersonal skills, team-oriented attitude
- Strong verbal and written communication skills, business English.
- Ability to multitask and prioritize.
- Interest in digital and social media industry, current online trends and marketing tactics
- Capacity to learn new skills and master new tools is a must.
- Bachelor’s degree in marketing, business studies, communications, journalism, media studies, psychology
geo
in Egypt , Cairo city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in EgyptThis job is closed
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11 months ago
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