Customer Service Representative
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Job Description
(Preferably UAE National)
Job Purpose
(Preferably UAE National)
Job Purpose
- Handle all types if SRs logged in CRM queues.
- Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training.
- Investigate all reopened cases in order to identify gaps for effective resolution.
- Assist RMs to all type’s requests assigned to them for effective resolution/TAT.
- Processing to all requests on BPM/Tracksoft with less errors.
- Receive all types of SRs assigned to center.
- Investigates and identifies appropriate resolution
- Avoid escalations
- Proper Creation to all types of complaints
- Validation to resolved complaints
- Reduction in repeated complaints
- Knowledgeable with processes, products and policies which are offered primarily by Business Banking and the entire bank.
- Reduction in errors while performing transaction on BPM and Tracksoft
- Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.
- Forward all requests received through emails from RMs and various internal departments.
geo
in United Arab Emirates , Dubai city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
Jobs in United Arab EmiratesThis job is closed
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11 months ago
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