Front Office Supervisor
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Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views.
Main Responsibilities
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views.
Main Responsibilities
- Responsible for leading Front Office shifts including the guidance and training of Guest Experience Agents.
- Creates MOWow Moments that surprise and inspire our guests
- Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests, guest relation tasks
- Be the first point of contact in terms of guest relations and services
- Assisting in billing and invoice preparation
- Preparing reports according to MOMCT standards
- Updating registration cards according to MOMCT standards
- Be present at the Front Office at the designated shifts and support the Team operationally
- Being an ambassador of the hotel, both being actively engaging with guests and with colleagues
- Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner
- Senior High School qualification or equivalent
- A degree in Hospitality or Hotel Management is an advantage
- Minimum 2 years of experience working in a 5-star hotel environment.
- A minimum of 1 year of Front Office experience.
- Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
- Previous experience working in the Middle East is an advantage.
geo
in oman , Muscat city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
Jobs in omanThis job is closed
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11 months ago
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