Support Services Owner

At Cerner, we’re working at the intersection of health and technology. We create software solutions to support clinicians and healthcare professionals in hospitals and healthcare organizations worldwide.

As a Cerner Associate, you will be joining an inclusive, diverse, social and innovative workplace that has a strong emphasis on developing talent and promotion from within.

As a Support Services owner you will oversee the support services and working relationships for designated Cerner clients while serving as the primary contact for all client-based support activities. You will be accountable for client satisfaction and service level attainment along with achieving business objectives by cultivating external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies. Also, you will be managing client service request escalations and escalate as appropriate, obtain approvals for change requests aligning with the change management process, facilitate and coordinate package management and collaborate with internal stakeholders to achieve client objectives. Qualifications

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