Client Service Manager
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Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities
Business
- Provide professional, accurate and timely support to Relationship Managers (RMs)
- Handling of Relationship Manager's Client calls and dealing with Clients in a professional manner
- Produce high quality correspondence to clients and resolve client enquiries
- Work with RMs to aid them in account opening and submitting documentation to the middle office
- Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.
- Liaising with other SCB entities to open and manage accounts booked in other Bank Centres
- Ownership of taking Client's transactional requests, ensuring they are booked in the Bank's system, with all necessary documents and checks completed
- Timely completion of credit applications
- Proactively respond to client and RM investigations by phone, fax or e-mail
- To provide an accurate account of all client contact in the Bank's systems' Client Contact reports
- Actively keep up to date with existing and new SCB Private Bank products and attend all in house Training
- Provide assistance with booking Investment business trips
Processes
- Adhere and be diligent to the Bank's policies and procedures and the regulations as
part of the Bank's fight against money laundering and fraud
Risk Management
- Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database
- Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients
geo
in United Arab Emirates , Dubai city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
Jobs in United Arab EmiratesThis job is closed
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2 years ago
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