IT Help Desk
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Position Summary
- Shall be proficient in IP communications and packet analysis.
- Shall have detailed knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+).
- Shall have detailed knowledge of layer 3 technologies, such as HSRP, EIGRP, and BGP.
- Shall have detailed knowledge of layer 2 technologies, such as Rapid Spanning-Tree.
- Shall have detailed knowledge of end-to-end Quality of Service (QoS) and multicast design and implementation.
- Shall have detailed knowledge of Generic Routing Encapsulation (GRE), Internet Protocol Security (IPSEC), and Dynamic Multipoint Virtual Private Network (DMVPN) deployments and configurations.
- Shall have detailed knowledge of access control lists and security practices.
- Shall have knowledge and familiarity with Cisco Internetwork Operating System (IOS)-based routers within the ASR 1000, 3900, 3800, and 2800 families; Cisco IOS based switches within the 6500, 4500, and 3750 families.
- Shall have network troubleshooting skills and knowledge of networks.
- Shall have technical documentation skills.
- Shall have communication and interpersonal skills.
Duties Include, But Not Limited To
Essential Duties and Responsibilities
- Manage and maintain the WAN/LAN.
- Provide support in the deployment and configuration of comprehensive routing and switching network.
- Monitor the network issues and outages in accordance to directives and guidelines escalating them based on severity.
- Troubleshoot, implement, and provide configuration of network hardware and Monitor and maintain network devices and troubleshoot and identify source problems/issues.
- Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
- Apply best practices in compliance with DISA.
- Utilize network management tools (Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN.
- Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices (“All-in- one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices, etc.); issues related to network access, network storage, email, and test and image desktops and laptops.
- Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi.
- Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving.
- Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble- Ticket system.
- Updating, maintaining, and validating known error.
- Accountability for administration of Remedy Action Request System.
- Development, publishing and maintenance of statistical, management and custom s upport information assurance by updating and maintaining content, classification, and protection of organization Web sites as well as Access.
Requirements
Knowledge and Skills
- Must have Security+ and Network+ certifications.
- Must have CCNP certification.
- Must be a U.S. citizen able to obtain and maintain a DoD security clearance.
Education
- The minimum level of education required is: High school diploma.
Desired Requirements
- 6 years experience in an operational military environment.
Other Qualifications
- Ability to deploy OCONUS for extended periods of time.
geo
in Kuwait , Kuwait city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in KuwaitThis job is closed
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2 years ago
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