People Services Advisor - French Speaker
Join over 1k people and receive free job offers in your inbox
People Services Advisor – French Speaker
Do you have expertise in, and passion for, Human resources? Would you like to apply your expertise to impact the lives of patients in a company that follows the science and turns ideas into life changing medicines? Then AstraZeneca might be the one for you!
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.
BUSINESS AREA
Be part of delivering our vision as We need to build on our heritage and think and act differently to evolve with the healthcare landscape. From becoming a digitally enabled enterprise to accelerating launches. It means we are forward-looking, challenge the status quo, reflect on insights, spot opportunities and act on smart risks.
Working as a key member of the HR Services Team based, we are looking for a customer service oriented specialist to provide support to our regional HR professionals and customers across our core workforce administration and recruitment activities.
You will utilize our suite of core and enabling HR technology (Workday, ServiceNow case management, telephony, etc.) to execute a range of activities, directly contacting customers and HR professionals when needed to solve more complex problems. Our Regional HR Centre teams will work together with key HR and IT stakeholders around the world to identify and implement process and technology improvements to our way of working in HR and our interactions with customers.
What you’ll do
- As HR Advisor you will be the first point of contact for managers and employees regarding HR queries.
- You will respond to questions within all HR areas such as governance, labor law, agreements and policies.
- Examples of questions could be about maternity leave, holidays and salary payments. you will be also responsible for employee certificate and references.
- Handle operational advice and guidance through phone, e-mail and chat, handled in a ticket tool system. It will include collaboration with internal and external parties to ensure effective and up to date HR service delivery.
- Support managers and employees to work within the HR service delivery model and encourage their use of self-service functionality.
Key responsibilities
Deliver customer focus support and customer oriented Advisory service to the business across the whole organization and achieve the defined KPIs
- 95% of the tickets are answered within SLA
- Positive C-SAT score should be >4.6
- Positive feedback from the organization about timely and efficient support from MyHR Teams (feedback received from HRBPs, managers, local HR teams)
- Strictly follow the call shift arrangement and ensure the maximum availability when on the shift
- Provide the accurate and answer to employee’s queries, seek support from CoE or third party or escalate if necessary.
- Have the right attitude and ways of working when dealing with the phone call or cases from the business.
- Understand customer needs and adjust the support according to the customer needs, and I proactively work to solve the route cause for the queries
HR Admin Core activities – Workforce Administration
- Handle Workday business transactions for the assigned account (departments), Example: (hiring, job changes, terminations, compensation changes, OM changes)
- Ensure Workday Data Accuracy for the assigned account and tasks – 99% minimum accuracy
- Workday Time maintenance for the assigned departments
- Provide Monthly reports of Sick leaves and escalate exceeding balances, payroll checks and payroll data input
- HR reporting
- Support to local HR team
HR Services Support
- Ensure monthly payroll activities are done for operation site
- Ensure Workday is updated with new entries/changes before payroll cut-off date
- Payroll Revisions and feedback to payroll provider
- Follow up and respond to payroll vendor queries on time
- Commit to payroll cycle calendar and push stakeholders to commit as well
- Ensure non-workday data to be shared with payroll provider before the first run
- Payroll accuracy should be 100%
- Responsible for providing a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes, as defined in the Global HR Services service catalogue.
- Utilize Knowledge Base to manage all incoming call center queries that can be resolved during phone call or that require basic investigation to provide resolution; proactively utilize all resources and technology available
- Registers and updates HR cases in Service Now
- For activities under the HR Services scope, the HR Advisor is responsible for updating / processing HR data accurately to ensure a compliant, accurate database in Workday and sending relevant information to Payroll (to ensure that Workday and Payroll data is aligned and accurate).
- Maintain accuracy of the country specific knowledge base for HR Advisors – e.g. FAQs, HR Services policies
- Supports deployment of global projects in country, along with the support for ongoing HR local projects
- Make efficient use of HR technology to support day-to-day activities and the delivery of a positive and engaging customer experience. Manage and utilize all supported channels (phone, email, case management, employee self-service portal, chat feature) to ensure timely responses and ensure achievement of internal service level agreements. For example, use ticketing tools (ServiceNow) to effectively log and track queries and, based on insights from day-to-day activities, propose potential changes or enhancements to MyHR content and local knowledge base documentation (e.g. FAQs)
Compliance
- Adhere to the governance model as defined by the Global HR Services organization.
- Ensure service-related activities are of the correct quality and in accordance with written procedures and current legal requirements / internal standards.
- Raise issues in a timely manner and escalate appropriately so resolution is found, and service quality is not impacted.
Continuous Improvement
- Take actions to advocate and drive employee self-service solutions and intranet as a key resource
- Proactively identify process improvement opportunities.
- Participate in root cause analysis activities when required.
- Identify initiatives / good practice which could be scaled more broadly (i.e. across countries) and inform the Service Delivery Manager Work with Global HR Services colleagues to actively listen to and propose improved ways of working and work with relevant stakeholders to translate into actionable change.
- Support continuous improvement projects as assigned and ensure completion of activities on time
geo
in Egypt , Cairo city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
undefined
Jobs in EgyptThis job is closed
register to get alert of new jobs
2 years ago
×
×
