Customer Service Representative
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Zain Iraq is actively recruiting to hire direct sales customer service representative-Muthana, this level are responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.
- Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets
- Implement Direct Sales policies and procedures
- Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfillment of their needs and requirements
- Coordinate with billing and collection control to re-activate accounts/update account status to ensure up-to-date customer information at all times
- Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities
- Monitor re-activation of accounts/update account status with billing and collection control to ensure up-to-date customer information at all times
- Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction
- Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations
geo
in Iraq , Samawah city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in IraqThis job is closed
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1 year ago
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