Customer Experience Agent - UAE
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Customer Experience Agent
CooperSurgical, Inc.
Dubai, UAE
Title: Customer Experience Agent
Description of tasks:
Business Support:
ยท Order Management: Manage and handle Sales Orders according to current processes. Secure adequate follow up on orders, all through the supply chain.
ยท Complaint/SRO Management: Manage and handle complaints and return orders, according to current processes. Secure follow through and closure on open customer topics.
ยท Business Support: Handle and manage various customer/distributor inquires.
ยท Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
ยท Administrative: Sales Orders, SRO, Sample, Freight tracking and discount tracking. Bi-weekly updates to the team and monthly Report.
ยท Active part of the complete EMEA CS group. Backup for all CSRยดs in peaks and unknown situations.
ยท Ad hoc tasks: Delegated by Customer Service Director.
Back-up for: Business Supporters in CS EMEA.
Substitute: Business Supporters in CS EMEA.
Responsibility/authority: Solve above tasks, timely and according to current procedures and instructions.
Staff responsibility: No
Required qualifications:
ยท Education
ยท Relevant degree in Customer Service, Sales Support, or Business Administration.
ยท 5+ years of Business Support/Customer Service experience.
ยท Process and system knowledge.
ยท Practical skills
ยท Experience with international Customer Service.
ยท Experience with international Order Management, Complaints/Credits.
ยท Experience with working in larger and complex international organisations.
ยท Well-versed in MS-Office and knowledge to NAVISION or equivalent ERP systems.
ยท Personal skills
ยท Expected to have or gain in-depth understanding of the nature of the company business, to be able to provide the needed support.
ยท Expertise in the use of modern technologies.
ยท Strong ability in business and customer support.
ยท Collaborative, service minded, structured and quality conscious. Detail oriented, and sense of the big picture.
ยท Having the ability to and interest in navigating in and adapting to a busy and changing environment.
ยท Proactive, open, and honest in all aspects of work.
ยท Criteria for success Solving tasks within deadlines to desired level of service, in order to provide exceptional customer experience.
ยท Language(s) English and preferable Arabic language is mastered in writing and speaking.
geo
in United Arab Emirates , Dubai city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
Jobs in United Arab EmiratesThis job is closed
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1 year ago
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