Customer Service Officer
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We are Hiring a new Customer Service Officer who can be based at Agadir or Mohamedia.
Role Purpose
- Be a main contact of Moroccan customers.
- Collect customer need and coordinate between Supply & sales team, to achieve the target Customer Service Levels at the appropriate cost.
- Manage invoicing for Iscala customer and provide the appropriate documentation.
- To provide a coordination point of contact for order delivery planning.
- To manage the MDM (creation material, customer) for all available tools
- Be responsible of the complaint process and make sure it follows Syngenta processes.
- To support the local supply chain team in its daily activities.
- Manage sample deliveries for NWA
- Support local team on Agadir office task’s
- Coordinate with finance for customers follow up (ARM, taxes..)
Accountabilities
- Prepare a file with Moroccan order follow up on daily basis.
- Prepare a file with NWA Samples order follow up on daily basis
- Send order status to customers on weekly basis, in high season, and monthly on normal season.
- Share Customer SoA with TSR on monthly basis to ensure payment is done in time.
- Ensure filing of signed invoices and delivery notes and share the necessary documents with the finance department on monthly basis.
- Inform stakeholders in time to enable necessary decision is taken.
- Work closely with CU Customer Services to ensure seeds are available as per customer sales plan.
- Prepare the KPI’s on monthly basis: transportation, order collection, ARM status.
- Ensure process is clear for all stakeholders (commercial and samples).
Qualifications
Critical Knowledge
Relevant customer services qualification.
Comprehensive knowledge of Supply Chain processes
Critical Skills
- Customer’s oriented & ability to communicate easily in Different language.
- Effective liaison with other business functions.
- Shows initiative, proactive and be willing team player.
- Ability to work under pressure and open to learn.
- IT skills especially of Microsoft MS Office Programs.
Critical Experience
- Extensive interaction with general management across the business.
- Experience in Agri-Business industry is a bonus
geo
in Morocco , Casablanca city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
Jobs in MoroccoThis job is closed
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2 years ago
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