Client Support Representative (entry level)
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You will be working with a group of highly motivated and driven leaders that work in a fast-paced environment as we continue to grow!
The CSR will be responsible for providing clients with industry leading support for Dockmaster Software's. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone and e-mail.
Essential Job Functions
Front-line technical support:
Answer inbound calls to support department
Respond to incoming e-mails
Triage and escalate prioritize support tickets and calls.
Identify issues defined by clients
Identify, research, diagnose, and resolve client issues, striving for first-call resolution whenever possible
Accurately and thoroughly log client issues and follow up on any unresolved issues to Help to identify issues with Dockmaster Software Products and provide detailed information on any reported issues to management
Keep abreast of Dockmaster Software Products features and functionality, including product enhancements and installation procedures
Keep abreast of Dockmaster Software Services and be able to effectively communicate with clients about these services
Help identify any potential current client sales through product enhancements and training opportunities
Attend all required department meetings and trainings
Participate in off-hours on-call rotation, approximately once per month
Knowledge, Skills, And Abilities
Strong Customer service
Build sustainable relationships and trust with customer accounts through open and interactive communication
Troubleshooting basic Windows PC, Printer, and Hardware issues
Basic understanding of networking and hardware
Basic understanding of IIS web server and sites
Team player
Ability to pick up new concepts easily with initiative to learn and self-motivate
Ability to multi-task effectively
Assertive and able to resolve client issues with tact and diplomacy
Excellent communication skills required:
Verbally communicate clearly
Write clearly with excellent grammar and spelling, in style appropriate for business communication
Clarify problems or issues
Good listening skills
Professional and courteous
Positive attitude
Education and Experience
2+ Experience in Customer or Technical support and troubleshooting skills
Minimum educational level – college coursework or higher
Marine industry or Marina experience a plus
There is room for career growth, and we want you to feel like part of the team!
We are an Equal Opportunity Employer that does not discriminate on the basis of; disability, race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status or family status. We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.
geo
in Lebanon , Beirut city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in LebanonThis job is closed
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2 years ago
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