Clinical Specialist
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As a Sr Clinical Specialist you will be responsible for clinical communication and support to external and internal customers.
The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University and research programs (40%).
In this role, you will be responsible for…
CL Lead Activities
Responsible for recruiting, staffing, training and discipline of clinical specialists to support on-going clinical support needs in a high growth environment.
Ability to coach and lead a team of clinical specialists to guarantee a high quality of clinical interactions.
Proposing ideas for team development and the clinical role to promote improved service and customer satisfaction.
Working cross-functionally with leads from Sales, Customer Care, Marketing, Operations to drive innovation and customer experience.
Clinical Support Activities
Providing clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting
Investigating and Analyzing of Clinical-related customer inquiries, complaints and adverse events.
Ensuring timely resolution to customer contact issue whether in-bound or out-bound.
Clinical education activities:
For Live And Online Events
Coordinating with clinical speaker
Presenting clinical content
Congress
Coordinate with clinical speaker
Present clinical contents
On booth clinical support activities
In this role, you’ll need …
Bachelor degree in dentistry or orthodontics
Two to three years’ experience in customer relations in medical / dental related areas
One to two years’ experience in managing a team
Strong leadership and interpersonal skills and ability to work cross-functionally
The ideal candidate must possess exceptional problem-solving and decision-making skills; have an exceptional level of commitment and a positive can-do attitude
Excellent written and verbal communication skills in English
Good knowledge of basic computer operations and Microsoft Office tools.
Ability & willingness to travel up to 50% of your time within the region.
The ability to flourish in a young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.
Fluent English, French, and Arabic
Sound like a good fit?
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
geo
in Morocco , Casablanca city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Entry level
Jobs in MoroccoThis job is closed
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1 year ago
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