Senior CRM Specialist needed
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Job Description
Responsible for a sales target across the existing portfolio and acquisition of new relevant prospects.
Key KPIs include:
Paid customers with the agreed payment terms.
Recurring paying merchants’ ratio.
Customer satisfaction / account management.
Deliver the requested tasks within the agreed SLA.
Identify new business opportunities - new markets, new partnerships, new ways to reach existing markets, or new product or service offerings to better meet the needs of existing markets
Initiate business through regular market calls/visits. Create opportunities for acquiring new customers from different potential sources
Establish, develop, retain, and deepen long-term relationships with current and potential customers.
Work to acquire on ground merchants across all categories.
Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
Follow up new business opportunities and setting up meetings to drive the opportunity into a sale.
Manage the relationship with the merchants and answer to their inquires & complaints.
Follow up on merchants’ Performance and create reports indicating performance
Cross sell Dashop new products & features.
Utilizes professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience.
Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment
Personal Skills
Excellent communication and networking skills
Excellent command of English.
Very good leadership skills.
Takes high degree of accountability and reliability over his work
Technical Skills
3-5 years of relevant experience with similar title.
• A startup experience is a plus.
• Ability to learn about products and services and transfer this knowledge to team members
• Strong Leadership skills.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Solid analytical skills.
• Very good following up skills.
• Good sales approach
geo
in Egypt , Cairo city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Starting with 3 years
Jobs in EgyptThis job is closed
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1 year ago
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