Customer Implementation Specialist

Job Description

IVANS, a worldwide leader in insurance technology, is currently searching for a Customer Implementation Specialist to work with insurance companies in the midst of implementing new download types or lines of business through Ivans Services, as they prepare to go live with their agency partners. You will be working with the nation’s largest insurance companies and solution providers, regularly interacting with project managers and quality assurance staff. This role will provide you a chance to grow your technical and project management experience with the leading software provider to the insurance industry.

What You’ll Do

• Serve as the primary point of contact with insurance carrier partners who are in the midst of implementing download during their pilot, go-live, and HyperCare phase; working with their teams to implement and roll out new download type or line of business for their agency partners both on time and up to quality standards
• Learn and use a combination of template languages (json, XML, or others) alongside proprietary technologies (no prior programming experience required)
• Work with both IVANS and customers’ product teams to optimize the end user experience, balancing often competing client and end consumer concerns
• Work closely with our Services and Support teams assisting with technical questions or reporting technical concerns to fellow team members.
• Provide training on Ivans Exchange to the carrier customer service representatives that will be responsible for configuring their agency partners for download.
• Keep track of carrier go-live timelines, as well as the associated revenue being recognized, as well as what’s coming down the pipeline.

What You’ll Need To Succeed

We’re looking for someone who:

• Can work remotely or from an Applied Systems office

Your experience should include some or all of the following:

• Demonstrated experience with customer and project coordination
• Ability to establish credibility with clients at various levels based on industry, product, and technical knowledge
• Strong oral, written, and interpersonal communication skills
• Ability to prioritize, work independently, and consistently meet deadlines
• Detail oriented, including strong analytical, planning, and reasoning abilities

Functional proficiency with MS Office products (Outlook, Word, Excel, and PowerPoint

• Bachelor’s degree or equivalent work experience
• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Insurance industry experience
• Project management experience

What You’ll Gain

Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

What We Value

We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.

Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.

Who We Are

For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.

We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.

It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.